If they still leave a low review then so be it, but a seller should be given the chance to correct any possible issues before being hit by any ODR. If ODR is to be enforced strictly (which I agree with) then buyers should at least be required to communicate. On eBay, you have the option to leave either a positive, negative, or neutral feedback rating (or none at all) for every transaction. User Feedback, Analysis Inquiry, Product Not Available for Analysis, Media. Some cases it is a really simple matter that requires simple communication. This extension has saved me and time, especially on ebay and amazon. Most reasonable people would contact seller first, others get upset and go right for the low star review. But instead, customer thought they got half the order and left seller a 1 star.Ĭommunication would have resolved that for this seller, they would have been able to say the issue and not taken a hit from Etsy ODR. had they messages first, problem would have been solved quickly. They got a 1 star because customer did not know it was coming in 2 packages. I just think there needs to be a way to protect and/or give sellers a chance to right any wrongs before punishing them with a low review rating.Īgreed, I have seen a few posts on Etsy Forums and Reddit where a simple message would have cleared everything up.įor example, one seller shipped an order in 2 seperate boxes to help with safe transit. That is a bummer, it was out of your control. Why wont eBay allow us sellers to post negative feedback when a buyer doesnt pay/respond to messages As sellers, we get dinged on these things, but buyers get away scot-free. For example, your shipment is late due to carrier, and you get a low review from buyer. Im sure Im kicking a dead horse around sick and tired of buyers screwing me out of sales. I personally jump through hoops for my customers, but some sellers here have been wronged. Finished customer includes a quick rating and a short remarks. Remember that selling need ways to protect their notabilities. Sellers can only leave positive feedback required buyers. Buyers can leave every kind of feedbacks for sellers. If someone wants to leave a bad review, they should have to communicate with seller first to see if a resolution is an option. eBay feedback bottle must positiv, negative, conversely neutral. Seems silly to me the way they have it set right now. The most important part of any eBay feedback campaign involves taking a proactive approach to increasing reviews as part of an overall eBay marketing strategy. Such ratings and feedback will be publicly visible on the sellers eBay page. Part 2: How to remove negative feedback on eBay Part 3: Using negative feedback to your advantage Part 1: Proactively increasing positive reviews. But, if you get a low star review first, and resolve after, you still get hurt. negative feedback after being unsatisfied with their purchase. Personally, I would just refund someone or provide a free replacement if an issue arose. Seems unfair that a moody customers might leave a bad review before communicating with the seller. Not that it is a big deal for me personally, but i have seen shops resolve issues quickly after getting a lower star review. A customer should be required to speak with the shop / seller before leaving less than a 4 star review.
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